Shipping information

Surprisycle is based in Cambridge, New Zealand. BUT don't worry we ship worldwide!


Shipping within New Zealand

Orders made online to a delivery address inside of New Zealand will travel via NZ Courierpost. Normal ETA is the next business day, however can be within 3 working days if the address is Rural Delivery. Current standard shipping rates on all deliveries in New Zealand is FREE for purchases over $300 to a non-rural NZ address. For orders under $300 there is a standard NZ Courierpost delivery fee of $8. Rural deliveries will incur a standard NZ Courierpost $3 surcharge.

Australia shipping

Orders despatched to Australia will travel via International Courier, with online tracking and signature required costs NZ$20. Orders normally arrive within 2-6 business days, but can be up to 8 business days for rural addresses.

Worldwide shipping

Parcels shipped to the rest of the world will travel via International Courier with online tracking and signature required for NZ$35. Orders normally arrive within 2-6 business days, but can be up to 8 business days for rural addresses.

Customs, Taxes & Duties

If you are purchasing from outside of New Zealand, for delivery to another country outside of New Zealand, please ensure you understand your country’s own Import laws and any fees, charges or taxes associated with these. Once your parcel has left Surprisycle, it is subject to any relevant local government import laws. The purchaser must abide by all local laws and pay all relative fees, charges or costs. Surprisycle will not be held responsible for any issues, errors or unknown charges outside of the usual transport costs. Surprisycle will not accept any returns due to issues with customs charges, tax or otherwise. Orders returned to sender will not be received.

Surprisycle reserves the right to make amendments to the above at any time without notice, including method of delivery; rates charged on shipping to any destination; carrier shipping provider; place of despatch, time guidelines for delivery, (both rural and standard) if deemed necessary.